Technical Service Agent

Business Support role: Technical Service Agent answer incoming phone calls and troubleshoot customer tech problems with computer software and hardware. Call centers hire technical support representatives to work full- and part-time hours during flexible shifts that may include evenings and weekends. Technical support representatives work in team environments and primarily report to the technical department supervisor or shift manager.

Task & Responsibilities

• Answer incoming phone calls and provide support to callers experiencing computer problems of all kinds. listen to descriptions of customer issues and determine how and if they can be fixed.
• Troubleshoot and use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.
• Maintain Database, submit service requests.
• Respond to emails and online chat requests for technical support and keep logs of all calls.