Customer Service Agent Outbound
Business Support role: An outbound customer service representative typically works with a company’s established customer base. Responsibilities include contacting customers who have inquiries or concerns related to their account, purchase experience, or purchased product use. These representatives also process payments and makes delinquency management calls. Off-phone tasks include entering customer information into a CRM system, preparing and sending documentation to team members, and possibly processing mail. This job role is facilitated through inbound and outbound phone calls, emails, and possibly online chat requests. Individuals in this role should be natural problem-solvers with excellent customer service skills and a focus on prompt, efficient, and courteous service.
Task & Responsibilities
- Manage Account Inquiries.
- Build Client Relationships.
- Verify and Process Payments.
- Team management & Problem-solving skills.