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CRBiz Is Your Zoho Authorised Partner

CRBiz Is Your Zoho Authorised Partner

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Home| Services| General Business Support| Inbound Customer Service Agent
inbound-customer-service

Inbound Customer Service Agent

Business Support role: An inbound customer service facility works best when it provides customers with a single point of contact for all their service questions. Customers ring a single number to order products, make a payment, register a purchase, or obtain product information. They can also place a support request or make an inquiry about a product. The agents handling the incoming calls must have the product and technical knowledge to deal with the call personally or, if necessary, transfer the call to a specialist. Customers appreciate the convenience of a single point of contact, provided they receive an appropriate response.

Task & Responsibilities

  • Cost-effective marketing.
  • Improved customer relations.
  • Improved branding Increased recurring sales greater marketing reach.
  • Visible ROI and Metrics.
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+61 2 8880 6964

Email Inquiry:
sales@crbiz.com.au

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